Return & Refund Policy

• Any object, opened or sealed, within 30 days of delivery.
• Items must be in their original ivory packaging with the outer carton.
• For hygiene reasons, used mascaras and liquid liners cannot be exchanged but can still be refunded.

1. Email returns@benexbeauty.com or message our WhatsApp concierge with your order number.
2. We schedule a complimentary courier pickup from your address within 48 hours (UAE) or 3–5 days (GCC).
3. Once the parcel reaches our atelier and passes inspection, your refund is issued.

• Refunds are issued to the original payment method within 5 working days of receipt.
• Card and Apple Pay refunds typically appear within 3–7 additional banking days.
• Tabby and Tamara refunds are processed directly to your instalment plan.
• Original UAE shipping fees are refunded in full. GCC shipping is refunded for defective items only.

Please contact us within 7 days of delivery. We will replace the item at no cost and arrange pickup of the original — no questions, no proof of fault required beyond a photo.

• Gift cards and concierge consultation fees.
• Items marked Final Sale on the product page.